exmsft.com is a free service to ex-Microsoft employees.
As such there’s no guarantee of uptime, support, and so on. That’s not to say we don’t make our best efforts, we absolutely do – but we just can’t guarantee anything. 🙂
In the spirit of full disclosure, I’d recommend you have a look at this article I wrote some time ago: 7 Things Your Sysadmin Probably Won’t Tell You. This is true for every email account you’ve ever had, I’m just being honest & open about it.
By using this service you’re agreeing that the service provider is promising nothing and is not liable for anything should anything untoward ever happen as a result of using or otherwise related to exmsft.com. It’s free, and I gotta cover my … assets.